Email

Q) Is the e-mail offered made up of actual POP3 accounts?
A) No, they are forwarded accounts.

Q) When I go to enter my email addresses on the third level domain information page, only a few blanks lines appear even though you say I can have 50 email addresses. Why?
A) Initially, only 3 lines appear for you to enter your email addresses in. If you use the available lines and click "Modify", then more lines will automatically appear the next time that you load this page.

Name Servers

Q) Can I use other name servers besides those provided?
A) Yes, you can use any name servers that you like, as long as they are already known to the registry.

Q) When I try to change my name servers, there is an error, why is this?
A) The name of the name servers might not be registered at the registry.

Billing/Pricing

Q) What does it mean when I look for a name and it is available but the software says that I can't purchase it because there is a duplicate entry?
A) It means that the name is in someone's account but has not been actually purchased yet.

Q) Is my billing contact information going to be shown in the whois?
A) Yes. We are required to supply this information to the general public.

Q) I registered and purchased a name, then noticed that I misspelled it. Can I delete it and get my money back?
A) Sorry, no, all sales are final.

Terminology

Q) What are the terms for the parts of a domain name?
A) The "www" part of the address is an example of a third level domain. The "yourname" part is an example of a second level domain (SLD) and the ".com" is an example of a top level domain (TLD).

Q) What is the meaning of the term "URL REDIRECT"?
A) With URL REDIRECT, when someone types your domain name, for example, www.yourname.com, we transfer them to your website and when they get there, they see the entire URL path to where your website is actually hosted, for example, http://www.geocities.com/yourpage/yourpics.html.

Q) What is the meaning of the term "URL FRAME"?
A) With URL FRAME, when someone types in your domain name, for example, www.yourname.com, and they get to your website they only see your domain name in the browser address bar, for example, www.yourname.com

Other

Q) I registered a domain name with you. How do I connect this name to my existing website?
A) From the "DNS Maintenance" section, fill in the host names and record types to fit your needs When finished, click on the "Save Changes" button located at the bottom of the page.

Q) Why won't my url forward when I put it into the third level domain information?
A) You must be sure to click on "Modify" when you are done to save the changes, it can currently take up to 2 hours for changes to take effect. We are working on making these changes immediately

Q) When I register my new domain name, how long will it take to go "live" on the internet?
A) 12 to 24 hours. The registry only updates the zone files from their database once every 12 hours.