EA Top Level Domains Support Desk
Previous  Next


You can go to EA Top Level Domains support area by clicking on the "Support" link in the top menu of EA Top Level Domains. You will get "Support" link in the top menu, only after successful logging in.

 

For detailed manual, please click on the "Support Desk" link in the left menu.

You will be able to select from a multi-level department and category list. Thus each department will have a number of categories under it, each of which may in turn have more than one child categories. The knowledge base entries will only be present in leaf level categories. So select the category in the leaf level, that might be having your interest.

 

Post Ticket

 

To post a new ticket, click on the '+' icon just near the 'POST TICKETS' section in the left top of the page, and click on the 'Post New' link which appear on the   expansion of the menu.

 

All the fields marked a red star are mandatory and must be filled in, before you submit the ticket. You may have a number of departments to post your ticket to. Now select the department you want to send the ticket to. Now select the priority. The ticket title is your question title. You may elaborate your problem/question in the matter section. You can add any number of attachments with each of your tickets. The 'reference' field can be used to name your download for reference.

 

On posting a ticket, if the EA Top Level Domains's knowledge base contains a similar problem, you will be displayed the possible solutions for your question and will be prompted to either continue with posting or to accept the answer displayed.

 

Get Ticket Reference Number

 

If you ever forget the reference number of the tickets you have posted, you can get them in this section. Just enter your registration email and submit, all the ticket reference numbers will be sent to you.

 

View Ticket

 

In this section, you can search and find your tickets. There are four sections to view tickets with different statuses.  You can view 'All Tickets', 'Open Tickets', 'Closed Tickets' or Search Tickets. In each section, you can also search for tickets using 'Reference Number', 'title', 'Priority', 'Status' or 'Post Date'. In the listing, click on the 'title'  to view the details of each ticket. You can post reply from the detail page.

 

In addition to the regular statuses, you may find more ticket statuses added by the administrator of EA Top Level Domains. You can make search based on these statuses in the search page.